FAQs

Q: What is the deadline for placing orders?
A: Orders must be placed by 7:30 a.m. the day you want your meal. (Example: Monday's lunch must be ordered by Monday at 7:30 a.m.)

Q: What is the price for each meal?
A: The price is $5.50.  That includes a drink.

Q: How much is milk?
A: Milk in included in the price of the meal.  But you can purchase milk 'a la carte' for $.50.
 
Q: What is the 'fee' that I see when I check out?
A: That is a 3% fee that is placed by the credit card company. 

Q: Can I cancel a meal once the order has been placed?
A: Meals can be cancelled until 7:30 a.m. on the day for which the meals were ordered. After 7:30 a.m. all sales are final. (Example: Monday's lunch must be cancelled by Monday at 7:30 a.m.)

Q: How do I cancel a meal?
A: To cancel a meal, log in to your account. On the main page there is a "Meals Order" section there you will see a link that says "cancel" next to the days for which you have ordered. Click on this link and confirm that you would like to cancel this meal. A credit for the value of the meal(s) will be added to your account.

Q: What is your refund policy?
A: We have a "No Refund Policy".  You are responsible for making sure the meals are cancelled.  If you do cancel in time, it will result in a credit on your school lunch account. This credit will automatically be applied to your next order.

Q: What if I have children in multiple grades?
A: When you add children to your account make sure you select the right grade for each child.

Q: What happens if I my child is sick?
A: If your chid is sick, you must cancel the meal by 7:30am or you will have to pay for the meal.  Remember, the food is prepared that morning, and cannot be used another day.  If Aqua Terra has record of your child ordering a meal, they will make the lunch and bring it.  In extreme cases, please notify the office and we will try to work with you.

Q: What are the drink options with the meals?
A: All meals include your choice of 1% Milk or 0% Milk.  If they have a milk allergy, they can have water.  The child will choose which milk at school when they pick up the lunch.

Q: What is your privacy policy?
A: We will not sell or disclose any contact information submitted through our site to any third party. All personal information will be kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program.